Refund & Return Policy
Effective Date: 9/11/2025
At Pelnoir, we specialize in handcrafted leather products designed for brands, retailers, and distributors worldwide. As a B2B supplier, our return and refund policies are structured to protect both parties while ensuring business continuity and transparency.
1. Order Confirmation & Approval
- All bulk/customized orders are confirmed once payment (full or partial) is received.
- Buyers are responsible for reviewing product specifications, designs, and approvals before final production begins.
2. Return Eligibility
- Due to the custom and made-to-order nature of our products, we do not accept returns unless goods are defective or delivered incorrectly against the confirmed order.
- Defective goods must be reported within 7 working days of delivery with photographic/video evidence.
- Unauthorized returns will not be accepted.
3. Refunds
- Refunds are only applicable in cases where:
- The order cannot be fulfilled due to our production constraints.
- Products are proven defective and cannot be replaced.
- Refunds (if approved) will be processed within 14–21 business days through the original payment method.
- For partial refunds, deductions for shipping, customs, or handling may apply.
4. Replacements
- Wherever possible, defective or incorrect items will be replaced instead of refunded.
- Replacement timelines will depend on product type, availability, and shipping schedules.
5. Non-Refundable / Non-Returnable Items
- Custom-branded, logo-embossed, or special-design products.
- Sample orders.
- Items damaged due to mishandling by the buyer or during storage after receipt.
6. Shipping & Logistics
- Buyers are responsible for shipping costs, customs duties, and taxes unless otherwise agreed in writing.
- If a return is approved, buyers must ensure products are securely packaged to avoid further damage.
7. Dispute Resolution
- In case of disputes, both parties agree to attempt resolution through direct negotiation before seeking third-party mediation.
8. Contact Us
For refund or return requests, please contact: